Credit Counselor

US-IN-Notre Dame
# of Openings


The Credit Counselor position is responsible for maintaining an effective system of delinquency and loss control by communicating with and counseling the members following up on past due   accounts and loans as assigned by the Credit Solutions Manager or Asset Recovery Manager to ensure delinquency and the resulting losses are kept within pre-determined Credit Union limits.  



Specific Responsibilities

This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of Notre Dame Federal Credit Union in a positive manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties identified below are the essential functions of the position and other duties may be assigned.


  • Contact members as assigned by telephone, e-mail, letter or in person to determine the reasons for their delinquent status and to assist the member in developing a plan to bring their account(s) current.
  • Consult with members and make recommendations to the Credit Solutions or Asset Recovery Manager for plans to rectify and/or prevent any delinquency or charge off issues.
  • Counsel and educate members on appropriate use of credit, budgeting, the effects of negative versus positive credit and repayment activity. Proactively advocate for the appropriate use of additional credit counseling services when beneficial.
  • Insure that all liable parties are promptly contacted on delinquent accounts as provided for by policy and any state and federal laws affecting the same.
  • Review and recommend, to the Credit Solutions and Asset Recovery Manager, any accounts that should be turned over for legal action, repossession, foreclosure, handling by an outside agency, or charge-off.
  • Provide information on delinquent accounts to authorized persons or institutions as needed and when permissible in the collection of delinquent accounts.
  • Maintain files, records, journals and other electronic documents to provide chronology of collection, credit counseling and lending activity for delinquent loans and negative accounts, including providing reports to management.
  • Repossess, secure, inspect and inventory collateral as needed. Perform any other duties as needed with these tasks, e.g. releasing of personal effects to qualified member.
  • Perform such other duties and functions as might be required for the efficient and effective operation of the Credit Union or as might be assigned by the Credit Solutions or Asset Recovery Manager. (Examples include but are not limited to… processing monthly charge offs, forwarding accounts to Collection Attorneys and Collection Agencies, Reporting of Negative Share write-offs, Answering disputes on Credit Bureaus, processing court/third party orders that come in for Garnishment/Levies/Child support, Collateral Protection Insurance (CPI) tracking, Account Adjustments, etc.)
  • Provide information to lenders and underwriters regarding members past or present payment arrangements with the Credit Union or other agencies that may impact the decision as to approval of new credit.
  • Take measures to locate members when necessary, utilizing skip tracing techniques.
  • Maintain Credit Union compliance with state and federal laws and regulations. These include, but are not limited to, bankruptcy law, debt collection and reporting law, and privacy law. Coordinate and cooperate with NCUA, private sector and/or internal auditors to monitor the functions of the Credit Counselor responsibilities.
  • Attend credit-counseling meetings as required.
  • Promote cross selling of Credit Union products and services.
  • Comply with the Credit Union code of ethics.
  • Responsible for adherence to Credit Union policies and procedures.


No requirement.


The Credit Counselor must have the ability to follow instructions and perform a wide spectrum of tasks often within short time periods. Uses persistence in daily and weekly collection routines regarding delinquent account identification and follow up. A professional and respectful attitude towards fellow partners and members of the Credit Union is essential to ensure the objectives of the collection function are attained. Professional appearance as well as the ability to effectively communicate with borrowers and fellow partners is required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • 1 – 3 years collections experience preferred
  • High School diploma or equivalent required; a college degree in business or applicable major preferred.
  • Requires one - three years’ collection/finance or comparable field experience.
  • Must have a valid driver’s license.  


The ability to read and comprehend complex instructions, correspondence, and memos is needed. Also, the ability to write complex reports is required. A person must be able to effectively present information one-on-one with members. The ability to understand existing and proposed government regulations is necessary.


The ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals plus compute rate, ratio, and percent is required.



The ability to operate customary office machines such as photocopier, fax, printer, and adding machine is necessary. Personal intermediate computer skills including word-processing, spreadsheet, and database programs are necessary.


The work environment characteristics described here are representative of those any partner encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 50 pounds.



The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.



The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.



Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.



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